Terms of Service

Terms of Service

Last updated: 13 October 2026

These Terms of Service (the "Terms") govern access to and use of the TopManager platform - the website https://topmanager.ro, the back-office application, the online shops built on the platform, the public API and the related services (together, the "Platform") - operated by TopDev Systems ("we", "us"). By creating an account, signing in or using the Platform you agree to these Terms. If you use the Platform on behalf of a company, you confirm that you are authorized to accept these Terms on its behalf.

1. The service

TopManager is a cloud (SaaS) platform for business management: invoicing and e-invoicing, orders and online shops, products and stock, clients and CRM, projects and tasks, calendars, bookings, documents, reports, integrations with third-party services and AI-assisted features. The exact modules available to an organization depend on its subscription.

2. Accounts

  • Access is given to organizations ("customers") under a subscription; each customer manages its own users, roles and permissions.
  • You must provide accurate information, keep your credentials confidential and notify us immediately at office@topdev.ro of any unauthorized use of your account.
  • You are responsible for the activity carried out under your account.

3. Acceptable use

You agree not to:

  • use the Platform for illegal purposes, fraud, spam or to send unsolicited commercial messages;
  • upload content that is unlawful, infringes the rights of others or contains malware;
  • try to access data of other customers, bypass security or access controls, or test the Platform's vulnerabilities without our written consent;
  • overload the Platform (including through automated requests above reasonable limits), copy, decompile or resell it without our consent.

We may suspend access that breaches these rules, with notice whenever reasonably possible.

4. Customer data

  • The data that a customer and its users enter in the Platform remains the property of the customer. We process it only to provide the Platform, as a processor, under the customer's instructions and our Privacy Policy.
  • The customer is responsible for the lawfulness of the data it enters (including having a legal basis for the personal data of its own clients, employees and partners) and for the accuracy of its fiscal documents.
  • On request, and at the end of the subscription, the customer can export its data; afterwards the data is deleted according to the contract and the law.

5. Third-party services and integrations

The Platform can connect to third-party services chosen by the customer: Google (sign-in, Google Calendar), ANAF (e-Factura, e-Transport), online payment processors, couriers, SMS and email providers, AI providers and others. Using them is optional and is also subject to the terms of those providers. We are not responsible for the availability or the actions of third-party services, but we use the data received from them only to provide the features the user turned on. The use of data received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. A user can disconnect a connected account at any time.

6. AI features

AI features are enabled by the customer with its own AI provider account. Answers generated by AI can be incomplete or wrong and must be checked by the user before they are relied on; changes proposed by the AI assistant are carried out only after the user's explicit confirmation. The user remains responsible for the decisions made on their basis.

7. Subscription and payments

Prices, billing period and payment terms are set in the offer or contract agreed with each customer. Unpaid amounts may lead, after notice, to the suspension of access. Taxes are added according to the law.

8. Intellectual property

The Platform, its source code, design, trademarks and documentation belong to TopDev Systems and its partners. The customer receives a non-exclusive, non-transferable right to use the Platform for the duration of the subscription. Customer content remains the customer's property.

9. Availability and support

We make reasonable efforts to keep the Platform available and secure, with regular backups. Interruptions may occur for maintenance (announced whenever possible) or due to causes beyond our control. Support is provided by email and through the channels agreed with the customer.

10. Limitation of liability

To the extent permitted by law, the Platform is provided "as is". We are not liable for indirect damages, lost profits or lost data caused by the customer's use of the Platform contrary to these Terms, by third-party services or by events beyond our control. Our total liability for any claim is limited to the amounts paid by the customer for the Platform in the 12 months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Termination

The customer can stop using the Platform at the end of the subscription period or as provided in its contract. We may terminate or suspend access for serious or repeated breaches of these Terms. After termination the customer can request the export of its data within the period set in the contract, after which the data is deleted.

12. Changes to the Terms

We may update these Terms. The current version is always published at https://topmanager.ro/en/terms-of-service; significant changes are announced in advance in the Platform or by email. Continuing to use the Platform after a change takes effect means accepting it.

13. Governing law

These Terms are governed by Romanian law. Disputes are settled amicably whenever possible and, failing that, by the competent courts in Romania. Consumers keep the rights granted to them by the mandatory provisions of the law.

14. Contact

TopDev Systems - email: office@topdev.ro - website: https://topmanager.ro. See also our Privacy Policy.